Privacy policy

Effective Date:  April 2026

Last Updated:  April 2026

Deljoo Inc. (Canada) and DeljooSoft LLC (USA) (collectively, “DeljooSoft”, “we”, “our”, or “us”) are committed to protecting the privacy, confidentiality, and security of personal information in accordance with applicable laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant United States privacy regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our websites, platforms, and services.

1. Corporate Structure and Data Responsibility

DeljooSoft operates through two legal entities:

• Deljoo Inc. (Canada) – responsible for Canadian operations
• DeljooSoft LLC (USA) – responsible for U.S. operations

Depending on your location and the services provided, your information may be processed by one or both entities.

2. Scope of This Policy

This policy applies to:

• Visitors to our websites (including deljoosoft.com and related domains)
• Clients and prospective clients
• Users of our platforms and services, including AI-powered solutions such as DelVoice

3. Information We Collect

We may collect the following types of information:

Personal Information:

• Name, email address, phone number
• Company name and role
• Billing and contractual information

Technical and Usage Data:

• IP address, browser type, device information
• Pages visited, session duration, and usage behavior

Service Data (Client-Controlled Data):

• Data processed on behalf of clients, including audio, transcripts, and generated outputs

For service data, DeljooSoft acts primarily as a service provider, and the client remains responsible for the data they provide.

4. How We Use Information

We use collected information to:

• Provide and maintain our services
• Communicate with clients and users
• Deliver AI-powered processing such as transcription and summarization
• Improve system performance and user experience
• Maintain security and comply with legal obligations

5. AI and Data Processing

For AI-based services:

• Data may be processed using internal systems and trusted cloud providers
• We aim to minimize or avoid long-term storage where possible
• We do not use client data to train public AI models
• Processing occurs only for the purpose of delivering the requested service

Clients are responsible for ensuring they have the right to submit any data they provide.

6. Consent

By using our website or services, you consent to the collection and use of information as described in this policy.

7. Information Sharing

We do not sell personal information.

We may share information:

• With trusted service providers supporting our operations
• When required by law or legal process
• To protect our rights, systems, or users

All third parties are required to handle information securely.

8. Cross-Border Data Transfers

Due to our operations in Canada and the United States:

• Information may be transferred between these countries
• Data may also be processed in other regions where our service providers operate

By using our services, you agree to such transfers.

9. Data Retention

We retain information only as long as necessary for business or legal purposes.

Client data is handled according to service agreements and may be deleted upon request where applicable.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect information, including:

• Encryption
• Access controls
• Monitoring and logging

However, no system can be guaranteed to be completely secure.

11. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Request corrections or deletion
• Withdraw consent

Requests can be made using the contact information below.

12. Limitation of Liability

To the extent permitted by law:

• DeljooSoft is not responsible for indirect or consequential damages related to data use
• Clients are responsible for ensuring they have the right to provide any data submitted
• Liability is limited according to applicable service agreements

13. Third-Party Services

Our services may include third-party tools or integrations. We are not responsible for the privacy practices of those third parties.

14. Updates to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.

15. Contact Us

For privacy-related questions:

Email: [email protected]